The New York Times published an article this weekend about the rapidly growing interest in retail marketing data. Online retail is rapidly becoming a realm for testing how analytic software can be used to determine household spending trends as well as online behavior. Research in this arena has been ongoing for sometime; Walmart for instance, has long been targeting specific goods at different locations based demographic data. Recent innovations, however, are rooted more in emerging analytic software, and of course, are a byproduct of the sheer volume of data that is increasingly becoming available.
The new data available includes both internal and external sources. Internally, companies are increasingly able to track point-of-sale and shipping trends. Externally, retailers are accessing census and other syndicated data sets. Additionally, companies also able to track visitors to other competitors’ sites, traffic from social networking sites, and most recently, the behavior of smartphone shoppers. Because the tools are becoming cheaper and more efficient at identifying shopping patterns, retailers are able to digest more digital information, which is shaping their marketing efforts.
To Dr. Davenport at Babson College, this, “…huge and growing ecosystem of data is an asset that some retailers are really beginning to exploit for competitive advantage…it brings more science into the business. Relying on gut feel is yesterday’s strategy in retailing.” But even the shrewdest of computing professionals would agree that the new technology is geared more towards helping retailers make decisions on pricing, product assortment and shipping rather than judging what products to create or order from suppliers. Lori Schafer, a retail expert at SAS Institute says that “…in the world of retail merchandising, there will always be a mix of art and science…but the more you can get into customer’s heads, the better off you are.”
Wet Seal, for example, has greatly developed its web presence allowing it to retrieve relevant data from the vast number of it’s customers. Specifically, they have created a feature called ‘Outfitter’, which allows users to put together their own outfits online. Anyone can browse the outfits and leave their opinions and comments. The user-generated data from this feature as well as from the new Wet Seal iPhone application, ‘iRunway’, allows the company to get a solid read on where fashion trends are headed, as well as potential groupings of items that may sell well together.
Another example of a company pioneering the way is 1-800-Flowers, which has apps for the iPhone, Blackberry, as well as the Android platform. 1-800-Flowers President Christopher McCann believes that “social mobile” retailing is the future for online marketing and increasing sales. And, McCann estimates that by using more sophisticated analytics software, the company has been able to streamine operations by about $50 million in just this last year. While many suggest that computers cannot reveal every aspect of human behavior, it is difficult to deny the benefits to using emerging data. Especially in a climate of cost-cutting, data provides retailers the opportunity to make the most informed decisions ever about how to grow their businesses.
via Steve Lohr @ The New York Times